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How much is shipping? 

For Australian domestic orders, shipping is free for orders of $50 or more. It's a great idea for friends to combine orders and avoid shipping charges. 

 All orders are shipped via Australia Post. 

 For orders under $50 shipping costs start at $6.95.

When will my order arrive?
Australian Orders: We ship out of our warehouse in Melbourne. If your order is placed before midday it will be despatched the following business day by Australia Post. Orders placed after midday will be despatched 2 business days later. Orders may take up to one week to arrive depending on the distance from Melbourne to your chosen delivery address.

Other Countries: Please contact customerservice@jackandjillkids.com
for an accurate delivery estimate.

If you feel that your order is taking longer than usual to arrive,
contact us at customerservice@jackandjillkids.com
and we'll fix it.

My order isn't quite right or something's missing....
Contact us immediately at customerservice@jackandjillkids.com
and we'll fix it up pronto.